Methods of Communication


vertical  communication

In a organization, verticle communication is communication between those who are on different levels of authority within the company. Examples are: manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc.

On the other hand, horizontal communication is communication between people on the same level of authority. Like an organizational chart one communicates horizonilly with people of same ‘authority’ with similar ‘power’ or grade or pay band.

Vertical Communication consists of communication up and down the organization’s chain of command. Downward communication starts with top management and flows down through management levels to line workers and non-supervisory personnel. The major purposes of downward communication are to advise, inform, direct, instruct, and evaluate employees and to provide organization members with information about organizational goals and policies.
Lateral   communication

Lateral communication refers to messages conversed between people on the same hierarchical level. For example, in terms of the workplace, if two supervisors have a discussion or two board members raise an issue this is known as lateral communication.
The opposite of this is diagonal communication which refers to messages conversed between all levels of hierarchy.

The practice of disseminating information from person to person within the same level of an organization or between departments or divisions within an organization. The term lateral communication is often used interchangeably with horizontal communication, and both terms can be used in reference to communication Lateral/horizontal …

For example, if a manager has a discussion with one of their employees then this would be known as diagonal communication.  There are a number of various forms of communication in relation to business environments. Internal communication is one particular example as it is the main term used to describe any form of communication within a business. In addition, this is not specified to speaking face to face, this can mean through email, telephone and so on. If a member of one company converses with someone from another company, it is known as external communication. So this can refer to activities such as dealing with customers or contacting a supplier about a product etc.

Diagonal  Communication

The sharing of information among different structural levels within a business. For example, diagonal communication could involve higher level management communicating to lower level management a shift in organizational objectives, as well as the ensuing dialog about how best to achieve the new goals.

Cross-functional communication between employees at different levels of the organizational hierarchy is described as diagonal communication. Diagonal communication is increasingly common in larger organizations with matrix or project-based structures. Diagonal communication may overcome some of the barriers to communication within a business. It reduces the chances of distortion or misinterpretation by encouraging communication between the relevant parties. It also reduces a manager’s communication workload because he doesn’t have to act as an intermediary between his direct reports and other managers.







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