Levels of Management


Levels of management

Top-level management

• Require an extensive knowledge of management roles and skills.

• They have to be very aware of external factors such as markets.

• Their decisions are generally of a long-term nature

• Their decisions are made using analytic, directive, conceptual and/or behavioral/participative processes

• They are responsible for strategic decisions.

• They have to chalk out the plan and see that plan may be effective in the future.

• They are executive in nature.


These includes board of Directors, CEO’s they comprise small groups but are responsible for overall management they formulate plans, decide objectives & communicate to middle level management.


Middle Level of Management

 The branch managers and departmental managers constitute middle level. They are responsible to the top management for the functioning of their department. They devote more time to organizational and directional functions. In small organization, there is only one layer of middle level of management but in big enterprises, there may be senior and junior middle level management. Their role can be emphasized as –

• They execute the plans of the organization in accordance with the policies and directives of the top management.

• They make plans for the sub-units of the organization.

• They participate in employment & training of lower level management.

• They interpret and explain policies from top level management to lower level.

• They are responsible for coordinating the activities within the division or department.

• It also sends important reports and other important data to top level management.

• They evaluate performance of junior managers.

• They are also responsible for inspiring lower level managers towards better performance.


Lower Level of Management

 Lower level is also known as supervisory / operative level of management. It consists of supervisors, foreman, section officers, superintendent etc. According to R.C. Davis, “Supervisory management refers to those executives whose work Education Technology & Classroom

has to be largely with personal oversight and direction of operative employees”. In other words, they are concerned with direction and controlling function of management. Their activities include –

• Assigning of jobs and tasks to various workers.

• They guide and instruct workers for day to day activities.

• They are responsible for the quality as well as quantity of production.

• They are also entrusted with the responsibility of maintaining good relation in the organization.

• They communicate workers problems, suggestions, and recommendatory appeals etc to the higher level and higher level goals and objectives to the workers. They help to solve the grievances of the workers.

• They supervise & guide the sub-ordinates.

• They are responsible for providing training to the workers.

• They arrange necessary materials, machines, tools etc for getting the things done.

• They prepare periodical reports about the performance of the workers.

• They ensure discipline in the enterprise.

• They motivate workers.

• They are the image builders of the enterprise because they are in direct contact with the workers.

















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